Firmware Upgrade

GeNetix network nodes can be upgraded from MagicQ and QuickQ software.

Firmware upgrade is only supported over ChamNet, not over USB. Firmware upgrade can be carried out from the free MagicQ PC/Mac software, and from MagicQ and QuickQ consoles.

MagicQ and QuickQ software packages contain the latest firmware for GeNetix devices. Update the installed MagicQ or QuickQ software to the latest release to access the latest GeNetix firmware versions.

In MagicQ PC on the top toolbar click on Setup and select Net Manager to open the Net Manager window. Detected GeNetix devices will be shown in the window. Click on the device to be upgraded and press the UPGRADE DEVICE soft button. Select the required firmware version. MagicQ only shows firmware versions valid for the chosen device.

In order to upgrade a GeNetix device it must be in the same IP address range as the MagicQ system. If MagicQ is using a 2.x.x.x IP address then ensure the GeNetix device is also using a 2.x.x.x IP address.

If the Device Manager title bar indicates "INVALID NET" ensure the IP address selected for MagicQ in Setup, View Settings, Network, IP Address, is set to the IP address of a valid network adapter on the PC/Mac/Linux system.

The 10Scene Store, GW2O, GW2I, and GN2 firmware is named firmware_5000_XXXX, where "XXXX" indicates the version number. For the GN5 and GN10 the firmware is named firmware_5100_XXXX where "XXXX" indicates the version number. Firmware is stored in Documents\MagicQ\firmware.

GeNetix nodes start up in a boot firmware, indicated by a red message displayed on the front panel screen, before starting the main application firmware. During firmware upgrade the nodes return to the red boot state, indicated by a "downloading" on screen message. If for any reason the main application fails to upgrade then the GeNetix node will again return to the boot state and can be upgraded again.